Question 1

Do I need to sign a contract?

Accepted Answer

No contracts, ever. Tradmin is month-to-month. You can cancel anytime from inside the app - no penalties, no phone calls, no questions asked.

Question 2

Do my customers need to download anything?

Accepted Answer

No. Customers receive a clean link by email or SMS. They tap, view the quote, and accept or decline - no app, no account, zero friction on their end.

Question 3

How long does setup take?

Accepted Answer

Under 10 minutes. Add your logo, enter your rates, import your existing customers (or start fresh), and you're quoting on day one. We walk you through it.

Question 4

Does it work without signal on site?

Accepted Answer

Yes. Tradmin works fully offline - jobs, notes, and photos are saved locally. Everything syncs automatically the moment you're back in coverage.

Question 5

How does Photo-to-Quote work?

Accepted Answer

Point your camera at the job. Tradmin's AI reads the scene like materials, scope, rough dimensions - and drafts a quote in seconds. You review, tweak any line item if needed, and send.

Question 6

How does Voice-to-Job work?

Accepted Answer

Speak the job out loud - customer name, what needs doing, rough size. Tradmin converts your voice note into a structured job record with scheduling started and a quote draft ready.

Question 7

Can I set different rates for different customers?

Accepted Answer

Yes. Set a custom hourly rate or pricing tier per customer - commercial rate for one, standard for another. Tradmin remembers and applies the right rate automatically, every time.

Question 8

How do automatic payment reminders work?

Accepted Answer

When an invoice goes overdue, Tradmin sends polite reminders at day 3, day 7, and day 14 via email and SMS. You can customise the timing, wording, or turn it off for specific customers.

Question 9

Can I track who has and hasn't paid?

Accepted Answer

Absolutely. Your dashboard shows every outstanding invoice at a glance - who owes what, how overdue it is, and whether a reminder has gone out. Nothing falls through the cracks.

Question 10

What's included in the free trial?

Accepted Answer

Full Pro access for 14 days - every feature unlocked, no limits. No credit card required to start. You only pay if you decide to keep going after the trial.

Question 11

Can I cancel anytime?

Accepted Answer

Yes, absolutely. Cancel in the app in under 30 seconds. No cancellation fee, no lock-in, no awkward phone calls. Your data stays accessible for 30 days after cancellation.

Question 12

Where is my data stored?

Accepted Answer

All data is stored on servers in Australia and New Zealand. Everything is encrypted at rest and in transit. We never sell or share your data with third parties.

Question 13

What payment methods do you accept?

Accepted Answer

All major credit and debit cards via Stripe. Bank transfer options (and Hnry for NZ sole traders) are coming soon - join the waitlist to be notified first.

Tradmin Billing

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